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Call QuickBooks Customer Care to know the methods to Use and Enable Disable QuickBooks Messenger

QuickBooks is most useful accounting tool has played a great role in taking care of an organization financial accounting management. Internal communication applications such as Windows Live, Yahoo! Messenger, Skype, and others are becoming increasingly popular. QuickBooks Messenger, like these messaging systems, is a secure messaging that allows QuickBooks users to connect with one another in a secure working environment. It is reasonable to conclude that these messaging apps have improved the workforce’s productivity.

Let’s take a look at what QuickBooks Messenger is and how it’s being utilized by users all over the world.

If you want assistance, please contact us. Using QuickBooks Desktop to Merge Two Company Files. Call the QuickBooks Customer Care Number for immediate assistance, and our specialists will do their best to help you.

What is QuickBooks Messenger, and how does it work?

QuickBooks Messenger is a messaging utility product that helps QuickBooks users communicate more effectively inside. It’s available in multi-user mode on QuickBooks desktop and allows users to talk without hassle using the same company file on a server. Users can speak with one another or in groups here.

Let’s look at how to enable or disable QuickBooks messenger based on your needs in the next sections of this blog.

What is QuickBooks Messenger and how do I utilize it?

Intuit’s development team makes sure that their program is simple to use for its customers. As a result, they make it less complicated and easier to comprehend.

We’ve included a step-by-step instruction that will show you how to enable or disable QuickBooks Messenger according to your preferences. To get started with QuickBooks messenger, follow the instructions outlined below. Alternatively, you can contact the support team for immediate assistance with the application.

Enabling QuickBooks Messenger a Step-by-Step Guide

When a user logs in, the QuickBooks messenger feature is immediately enabled. When the user wants to utilize it, they must double tap on the QB messenger icon in the system tray at the bottom of the screen.

Chat with other QuickBooks users using the QuickBooks Messaging app.

Every time a new user logs in to the corporate file, everyone else who uses it is notified. They can just start a chat with the user using QuickBooks messenger.

Users can also message another user by right-clicking on the QuickBooks messenger icon in the system tray and selecting chat.

Admins will also receive the following additional benefits:

Admins can use the ‘send message to logged-in users’ option under ‘Actions’ to send messages to all logged-in users at once.

Administrators are subject to the following restrictions:

An administrator is unable to view the communication between two users who are both logged in to the business file.

Various user statuses

Users could also define their availability status, indicating when they are available to chat and if they are unavailable. They have the choice of being busy, away, in a meeting, online, and so on.

 Procedures for Logging off or Closing a Company File

  • Only the administrator has the ability to log off other users and close the QuickBooks company file. This is how it’s done.
  • By selecting the option to “talk with a coworker,” QuickBooks Messenger will open.
  • Then, select the option from the Actions drop-down to ‘close business file’ for the users.
  • Next, as an admin, click on the user for whom you wish to close the business file.
  • Close the company file and then click the ‘Yes’ button to confirm.

How to Turn Off QuickBooks Messenger

To disable QuickBooks messenger, complete the process steps indicated below.

  • First and foremost, In multi-user mode, sign in as an admin and select File Tab.
  • Go to the bottom of this choice to find the ‘Utilities’ option.
  • Select the ‘Disable QuickBooks Messenger’ option in the new tab.
  • Log out of the company file to complete the process. Re-log in to see if the effect has been noticed.

You should have a good understanding of how QuickBooks messenger works and how you can utilize it to improve your work efficiency by now.

Many employees use the texting app on a regular basis at work. They frequently have issues with their QuickBooks messenger not working. If this is the situation with you, it’s critical to understand how to quickly resolve the problem.

Some of the reasons that can stop the working of QuickBooks Messenger.

The QuickBooks messenger not working problem can be caused by a variety of factors. The following are a few of the most prevalent.

  • Damaged or tampered with Windows Operating System
  • The file is missing or corrupt. QBWUSER.INI is a configuration file for QBWUSER.
  • The name of the company is incorrect.
  • Problems with the hard disc drive

Some effective ways to address the QuickBooks messenger not working issue.

Experts have tried and tested the options listed below to resolve the QuickBooks messenger not working issue. So, if you’re frustrated by this problem, here’s how to solve it.

Solution 1: Use the QuickBooks Tool Hub

  • From Task Manager, close the QuickBooks application.
  • Then, go to the official Intuit website and download and install QuickBooks Tool Hub on your computer.
  • Double-click the tool’s icon when it has been installed successfully.
  • After that, navigate to the Program Problems tab and select the ‘Quick Fix my Program’ option.
  • After you’ve completed the process, try using the messenger again, and if the problem persists, continue on to the next option.

Solution 2: Make a new file called QBWUSER.INI.

  • Go to My Computer first.
  • Select the View tab.
  • Select advanced options from the drop-down menu.
  • Select the ‘Show Hidden Files and Folders’ option from the ‘Hidden Files and Folders’ option.
  • Then rename the QBWUSER.INI file on your C: drive.
  • When you restart QuickBooks, it will automatically create a new QBWUSER.INI file. I hope this addresses your problem. Otherwise, go on to the next best option.

 Solution 3: Assign administrator privileges

  • From the Start menu, select ‘Windows Small Business Server’ from the list of All Programs.
  • In the Windows SBS Console, go to the Users and Groups area.
  • Choose the ‘Add a new user account’ option and fill out all of the relevant information.
  • After that, click ‘Finish’ to give the account management permissions.
  • Proceed to the ‘User Accounts’ option in the ‘Control Panel.’
  • For your QuickBooks Desktop software version, look for QBDataServiceUserXX.
  • Click the ‘Administrator’ option from the ‘Change the Account type’ menu.
  • Tap on ‘Change Account Type’ and afterwards ‘Apply’ to save your changes.


Finally, you might have learned everything there is to know about QuickBooks messenger from the preceding post. If you are still having trouble activating or disabling QB messenger, or if it has ceased operating, you can contact the specialists right away. Simply phone or chat with QuickBooks Customer Care to receive an immediate solution for this issue. Please contact us at if you have any questions. You can also go to, a website dedicated to helping QuickBooks users with their issues.

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