Quickbooks Support

Call QuickBooks Support Phone Number to fix QuickBooks Unexpected Error 5

If you run a small business, you understand the value of this instrument. Without the assistance of a professional, QuickBooks allows you to simply manage all of your financial problems. However, this does not imply that QuickBooks is a bug-free program.

QuickBooks, just like all the other software products, is not without technological flaws. QuickBooks Unexpected Error 5 is considered one of the most typical issues. This issue in QuickBooks might make it difficult for your firm to keep track of its finances. As a result, it’s critical to fix the problem.

We’ll go through a few quick remedies for QuickBooks Unexpected Error 5 in this article. Please contact our QuickBooks error support team, and one of our experts will help you resolve the issue.

Let us have some knowledge regarding unexpected Error 5 in QuickBooks

This problem can occur whenever you try to view a certain Company file. You may receive the following notice while doing so: ‘Got Unexpected Error 5 in a call to NetShareGetInfo for Path’.When you just do not have the proper permissions to view a file, QuickBooks Error 5 occurs.

 Factors which contribute to the QuickBooks unexpected Error 5

The following are some of the possible causes of QuickBooks Error 5:

  • A big factor can be a malware or virus attack. Viruses can be found in a
  • Variety of third-party apps, which can damage or corrupt registry files.
  • This problem is frequently caused by the accidental deletion or removal of a registry entry for the system files or QuickBooks.
  • QuickBooks software was installed erroneously or incorrectly on your computer.
  • Invalid or erroneous entries in the Windows registry files are present.
  • Any type of hardware or technological issue with your system.
  • Due to a power breakdown or outage, the device shuts down unexpectedly.

Some simple solutions to resolve the QuickBooks unexpected error 5.

 You do not need to be concerned if you are one of the users who has encountered this issue. It is a problem that you can resolve without the assistance of a professional. In this section, we’ll show you how to deal with this problem in a simple manner.

You can attempt these general repairs before moving on to the solutions. If the problem persists, you can proceed to the more complex solutions.

 General Remedy: Delete the user account and establish a new one.

 This problem may be resolved by deleting and then rebuilding your existing user profile. To perform this general fix, follow these steps:

  • To begin, go to your Company tab and click on ‘User.’ Select the ‘Users and Roles’ option.
  • Select your user handle and then select the ‘Delete’ option. Afterwards, click OK to confirm that your user profile will be deleted.

After you’ve deleted your old profile, you’ll need to create a new one. You can do so by following the instructions below:

  • To begin, go to the ‘Set up Users and Roles’ section. Then, for your user handle, choose a new username.
  • Create a new password for the new account and double-check the current password.
  • After that, choose the new user’s duties and click ‘OK.’

Innovative Approaches

 If you’ve attempted the general remedy, but still can’t solve the problem, move on to this step. As a result, it’s time for you to continue on to the QuickBooks unexpected error 5 repair methods.

 Solution 1: Use the QuickBooks File Doctor

 This is most likely the most effective method for resolving any QuickBooks troubles. The QuickBooks File Doctor can be used. The first step in using this utility is to download and install the application.

The File Doctor application can be downloaded from Intuit’s official website. After you’ve downloaded the app, you’ll need to install it by following the on-screen instructions.

Allow the QuickBooks File Doctor to check all of the files when the downloading and installation process is completed. It may take some time to scan all of the files. As a result, you’ll have to wait patiently for the scanning to finish. It will inspect the files and make the necessary adjustments to the hosting configuration. You can use this utility to repair QuickBooks files that have been damaged.

Solution 2: Use the QuickBooks Repair Tool to fix the problem.

Using an appropriate Repair Tool is another option for resolving the QuickBooks unexpected error 5. To use such tools, follow the procedure:

  • To begin, you must first download and store the QuickBooks repair program to your computer.
  • Then open the Repair Tool and look for the option to start the scanning procedure.
  • Then, on the prompt that displays on your screen, browse to the file location and click ‘Yes.’
  • Following that, uncheck the box next to ‘Automatic Scan.’ To begin the scanning process, however, you need to choose the ‘Install’ option.
  • Choose the ‘Start Repair’ option once the automatic scanning is finished.
  • After you’ve completed the process, you’ll need to restart QuickBooks. You can simply restart the device if you choose. Check to determine if Error 5 is still present or not.

Solution 3: Allow File Sharing

 Allowing access to your files may be a solution to the QuickBooks unexpected error 5. Nevertheless, keep in mind that this solution is only available for Windows devices. If you have a different operating system, you can disregard this solution.

The following are the procedures you must take to grant access to your files:

  • You must first open the file explorer by clicking on it.
  • Afterwards, right-click on the folder that contains your Company file.
  • Meanwhile, navigate to the ‘Properties’ tab and select it.
  • Then, select the ‘Sharing’ option. Now, choose whether to share the file in part or in full, based on your company’s needs.
  • Lastly, select OK after selecting the ‘Apply’ option.
  • Relaunch QuickBooks after the process is completed to see if the problem still exists.


For small enterprises and financial institutions, QuickBooks is essential accounting software. Any problem with it can result in significant financial loss for your company. Unexpected error 5 in QuickBooks is a common occurrence, but it can be simply fixed. We provided some strategies to get around the error code in this post.

The solutions in this post are not only easy, but they have also been proven to work in dealing with QuickBooks’ unexpected mistake 5. Before you go to a professional specialist, try these remedies. If you have any problems with the remedies, simply contact our QuickBooks Support Number team for assistance. If you have some concerns, feel free to contact us by sending an email at You can also visit, which is devoted to assisting QuickBooks users with their problems.

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