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Call QuickBooks payroll support to learn to Fix “QuickBooks Payroll Update Error” or “Unable to send usage data” While Update

Whether small or medium businesses they need to be selective about the amount and kinds of software that they use for their daily operations. Most of the businesses like to use the software that’s capable of handling several functions simultaneously. QuickBooks is accounting software that fits into all boxes perfectly.

Often it reveals that “QuickBooks runs into an error when attempting to send usage data” this error happens due to the wrong time zone on desktop or in case you have made an Accountant’s copy. In this article we will discuss about reasons and ways to fix the QuickBooks payroll update error. If you need any other assistance or want more details on how to run a payroll summary report by pay period. You can get in touch with our qualified experts to get instant technical assistance.

The potential causes behind the occurrence of the QuickBooks payroll update error- Failed to send usage data

The error can occur due to some of following common reasons stated below:

  • If the time zone is incorrect in your system.
  • If you create a copy of an Accountant.

Methods to resolve the Payroll update error while trying to send usage data.

Method 1– Edit the Payroll Service Key

  • Go to the QuickBooks software’s Employee option, and pick my payroll provider and then handle the Service Key feature.
  • Then, Click Edit, after that clear the checkbox on “Open Payroll Setup” and click Finish. It will activate the service key.
  • Afterwards, Return to main setting page.
  • now Go to Employees, and then to My Payroll Service, then Send Usage Data.

In case the method stated above do not resolve the problems then follow the next method.


Method 2- Check that the date & time of the file in your system is correct.

Use the following procedures for operators running Windows 7.

  • At First, open your desktop and double-click on the date and time displayed at the bottom of the window.
  • The other way to change the system’s date and time is, go to the Start option or click the keyboard window button.
  • Then choose the Control panel option.
  • After that select the clock, Language, and Region option.
  • Further two options of date and time settings and region and language will be shown in the next window.
  • Tap on the Date and Time option.
  •  Afterwards, press on the Change date and time button on the Date and Time tab.
  • Select the current time and date, and then tap the OK button.
  • Then press OK, and then press OK again.
  •  Thereafter, confirm that the time and date in the program is correct.

For the users of Windows 8, execute the procedure below:

  • At first opens the Control Panel.
  • Then tap on Region, Clock, and Language.
  • Then Tap on Set date and time in the Date and time section.
  • After that tap on change Date and Time setting.
  • For that tap on Change Date and Time button in the Date and Time tab.
  • Then, Select the correct date and time.
  • And hit ok.
  • Press the Change Time Zone button to change the time zone, and then pick the time zone you prefer.
  • In case you are in a daylight saving time zone, press the automatically adjust Daylight Saving Time tick-box.
  • And press OK.
  • Then verify whether or not the date and time are correct.

In case the problem isn’t solved try the next solution.

Method 3: Check for the existence of an accountant’s copy.

  • • check If the date and time are right, then adjust the time zone (correct, wrong, false) using basic measures such as:
  • • If a copy of an Accountant exists, delete the constraints manually or wait till the copy of the Accountant is restored. But nevertheless make sure to verify the accountant before removing it.
  • Then, consider sending it to Intuit.
  • In case the error appears to occur, delete all the online transactions that have been sent.
  • then, Press the Edit button in the top menu bar
  • After that tap on find (or click CTRL+F).
  • Then, hit the advanced tab.

Now, from the filter box pick the following choices:

  • Move to the drop-down menu, pick the filter level detail and then choose Summary.
  • Then Go the drop-down menu, and select the filter Online Status and choose Online to send.
  • Then Go and pick the Posting Status filter from the drop-down menu and choose any.
  • And after that, tap the Find button at the top right of the Find screen.

And check the results:

  • When you find any transactions that are not payable, finish their processing.
  • Then once you notice paychecks, quickly delete them and then attempt to submit them to Intuit again. When effectively completed, re-create the paychecks.


Hopefully, our post and the above mentioned points will help you know how to get the“QuickBooks Payroll Update Error” or “Unable to send usage data” While Update fixed.

 If still you come across any doubt in taking the subscription of payroll contact us at QuickBooks Payroll Support and you can also draft a mail of listed queries or issues you faced or struggling with on our mail id at support@quickbooksupport.net. Consult with our executives with the availability of all round the clock and availability geographically. They highly ask your query and then process it, after getting the solution they deliver to you the proper response of your issue. Be informed that our experts are highly qualified in their respective domains. You can also visit our website at www.quickbooksupport.net.

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