This article is really helpful if your QuickBooks has stopped working and you are looking for solutions to resolve the problem. QuickBooks support team will hereby provide you solutions for when you QuickBooks stops working. For direct assistance with your QuickBooks software, you can contact QuickBooks Support team on the toll-free number.
Many times you get an error when you open QuickBooks desktop or the program freezes instead of giving an error. There could be various causes of this problem:
• Your company name is exceeding the character limit
• There might be a damaged or missing QBWUSER.INI file in QuickBooks
• Your hard drive is damaged or corrupted
• Your windows operating system might be damaged or having an issue
• Damaged program files, QuickBooks desktop installation
Follow the solutions given below to resolve the issue:
Solution 1: using QBRefresher tool
You can use QuickBooks refresher tool to resolve issues with your QuickBooks. The tool performs a mini repair by ending all the QuickBooks processes running in the background. Follow the steps given below to resolve the issue:
1. Close QuickBooks application.
2. Download and install QuickBooks refresher tool.
3. Save the files that you install on a desktop.
4. Once the tool is installed, run the tool to perform the repair.
5. Open QuickBooks desktop again.
Proceed with the next solutions if the issue still persists.
Solution 2: resolve issue using QuickBooks install diagnostic tool
If there is a problem with Microsoft component used by your QuickBooks program, then you must try QuickBooks install diagnostic tool. The tool automatically diagnoses and fixes the problem with the components. Download the tool and save the files on the desktop. Close all the programs running in the background and run the tool.
Once the tool performs its task and all the components are properly updated, restart your computer.
Solution 3: resolve issue with QBWUSER.ini file
If you find that your QBWUSER.ini file is damaged or missing, you need to fix the issue with your file. It can be resolved by renaming the QBWUSER.ini file. The list of previously opened company files will be removed by renaming the file. After renaming, you need to open your company file again manually.
To rename the file, follow the steps given below:
1. Go to the location where QBWUSER.ini file is stored.
You can find the file with the location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year].
You may need to enable hidden files and folders if you cannot find the folder.
2. Once you locate the file in the folder, right-click on the file and select rename.
3. Rename the file by adding .old at the end of file name e.g. QBWUSER.ini.old.
4. After renaming the file, rename entitlementdatastore.ecml file.
5. Now open QuickBooks desktop again.
If you successfully open the program after renaming either of the files, open a sample company file.
If you cannot open your own company file but the sample file opens, then probably there is a problem in the location where a company file is stored. Copy your company file to another folder and then try to open your company file.
Even if the file doesn’t open from another location, check for the damaged folder issue and folder permission settings.
If you are unable to sign in to your company file, your company file is having damage issues and needs to be repaired. The actual QuickBooks installation damage issue is likely to exist if QuickBooks won’t start.
Solution 4: perform a clean install for your QuickBooks
If there is an issue with QuickBooks installation files, it can be resolved by performing a clean install. Your QuickBooks installation files and folders are completely removed by clean install. If your QuickBooks desktop function is damaged, this process is very much required to fix the problem.
QuickBooks clean install tool gives you an option to rename the folder and also you can rename the QuickBooks installation folder manually.
Solution 5: creating a new windows admin user
You may need to create a new user account in windows if there is damage in your windows installation. The process to create account differs with different windows. To know how to create an account contact QuickBooks Customer Support team.