QuickBooks Desktop is one of the most powerful accounting software for small and medium-sized businesses, offering a wide range of features that make financial management easier. One such feature is Bank Feeds, which allows users to connect their bank accounts and import transactions directly into QuickBooks Desktop. However, users sometimes encounter errors when importing bank feeds, with one of the most common being the -3371 error.
In this article, we will discuss what the -3371 error is, why it occurs, and how to resolve it. If you encounter this issue and need immediate assistance, you can call QuickBooks customer support at 1-888-965-3055 for expert guidance.
What is the QuickBooks Error -3371?
QuickBooks Error -3371 is typically associated with issues related to license and entitlement. However, it can also appear when attempting to import bank feeds from QuickBooks Online Banking (QBO) into QuickBooks Desktop. This error usually occurs when the software fails to load license data, leading to transaction import errors.
Common Reasons for Error -3371 in QuickBooks Desktop
- Corrupted or Missing QuickBooks Files: If essential QuickBooks files, such as the EntitlementDataStore.ecml file, are missing or corrupted, it can prevent QuickBooks from loading properly, causing the -3371 error.
- Outdated Windows OS: Running an outdated version of Windows may interfere with QuickBooks’ ability to function properly. This can result in an error when importing QBO Bank Feeds.
- Corrupted QBO Files: The error may also occur if the bank feed file you are trying to import is damaged or improperly formatted.
- QuickBooks not Updated: If your QuickBooks Desktop software is not updated to the latest version, it might have compatibility issues that result in errors when importing transactions.
Symptoms of QuickBooks Error -3371
- QuickBooks crashes or freezes when attempting to import bank transactions.
- The bank feeds cannot be processed, and the error message “Could not load license data. The error code is -3371” appears.
- Sluggish system performance while using QuickBooks Desktop.
How to Resolve QuickBooks Error -3371 When Importing Bank Feeds
Here are some of the methods you can use to resolve the error:
1. Install the Latest Windows Updates
Sometimes, the error occurs due to an outdated version of the Windows operating system. Here’s how to update:
- Press the Windows + I keys to open the Settings window.
- Select Update & Security, then click Check for Updates.
- Install any available updates, then restart your computer.
Once the system is up to date, try importing the QBO Bank Feeds again.
2. Update QuickBooks Desktop to the Latest Version
QuickBooks often releases updates to fix bugs and improve performance. Updating the software may resolve error -3371:
- Open QuickBooks Desktop.
- Go to the Help menu, and click Update QuickBooks Desktop.
- In the Update Now tab, check the Reset Update box to clear the previous update.
- Click Get Updates to download and install the latest version.
After the update is complete, restart QuickBooks and attempt to import your bank feeds.
3. Fix Corrupted EntitlementDataStore.ecml File
The EntitlementDataStore.ecml file is crucial for QuickBooks licensing. If this file is corrupted, you can delete and recreate it:
- Close QuickBooks Desktop.
- Navigate to the location: C:\ProgramData\Intuit\Entitlement Client\v8 (or v6).
- Locate and delete the EntitlementDataStore.ecml file.
- Open QuickBooks again, which will recreate the file and prompt you to re-enter your QuickBooks license and product registration information.
Once done, try importing the bank feeds.
4. Repair or Reinstall QuickBooks
If none of the above steps resolve the issue, you may need to repair or reinstall QuickBooks Desktop:
- Open the Control Panel, select Programs, then choose Uninstall a Program.
- Select QuickBooks and click Uninstall/Change.
- Choose the Repair option and follow the prompts.
If repairing doesn’t work, consider reinstalling QuickBooks Desktop.
5. Check QBO Bank File Formatting
Sometimes the issue lies in the formatting of the QBO file itself. Ensure that the file is formatted correctly and is not corrupted. If necessary, download the bank feed file again directly from your bank’s website and attempt to import it.
Contact QuickBooks Support for Assistance
While the above steps can often resolve the QuickBooks -3371 error when importing bank feeds, sometimes the issue may persist due to deeper software problems. In such cases, it’s best to contact QuickBooks customer support.
For immediate expert assistance, call 1-888-965-3055. The support team can guide you through the troubleshooting process, ensuring your QuickBooks Desktop is back up and running smoothly.
Conclusion
Error -3371 in QuickBooks Desktop can be frustrating, especially when trying to import QBO Bank Feeds. However, by following the steps outlined above, you can usually resolve the issue quickly. Always ensure your QuickBooks software and Windows OS are up-to-date to prevent such errors. For further assistance, do not hesitate to call the QuickBooks support number.
FAQs
1. What causes QuickBooks Error -3371?
This error occurs due to missing or corrupted QuickBooks files, outdated software, or issues with the Windows operating system.
2. How can I avoid the -3371 error in the future?
Regularly update your QuickBooks software and Windows OS, ensure your bank feed files are correctly formatted, and keep your system clean of corrupted files.
3. Can I get help from QuickBooks support for error -3371?
Yes, you can call the QuickBooks support phone number at 1-888-965-3055 for personalized assistance.
By following these tips, you can keep your QuickBooks Desktop operating smoothly and error-free.