Quickbooks Support

Call the QuickBooks Desktop Support to know How to Void or refund customer payments in QuickBooks Desktop

In this article we’ll explain how the QuickBooks Desktop void or refund consumer payments. Learning this may be helpful after you have wrongly rejected a customer’s payment or had to acknowledge a customer’s payment involuntarily for some reason. To maintain the books updated, it is critical that unwelcome consumer purchases are voided or refunded. Keep in contact with the QuickBooks desktop if you need more information and our experts will assist you.

When do I consider voiding or refunding a payment?

If the contract is not yet concluded so the invoice will be voided. The QuickBooks records all of your unsettled and paid purchases. So if you do want to cancel a payment that is already being settled, you will be alerted by the QuickBooks, therefore you will reimburse it or send back credit instead of voiding that payment. It is typically better, instead of refunding them, to delete the charge. When you repay the payment, you will be paid extra in taxes. In addition to this, it will take a few days for the buyer just to get their money back if you repay the customer bill.

Void a Customer Payment

  • At first you need to log into the QuickBooks Desktop.
  • Then Click on the Customer menu from the top menu bar, and afterwards pick the Customer Center option.
  • After that go to the Transactions page, in the next browser.
  • Then pick the Sales Receipt or Receive Payments option.
  • You need to pick either a receipt or payment, depending on the choice you chose in the last stage.
  • Afterwards, press the Edit menu and pick the alternative Void Sales Receipt.
  • Then in the end Press the Save & Close button.

The QuickBooks does not charge any fee for voiding transactions or client fees from your debit or credit card. But, there is a risk that the bank of your client could place a hold on the funds. Where something happens to all of the clients payments. In order to lift the hold, they are then instructed to contact their corresponding bank.

Refund cost to the consumer or return credit to them

You will indeed be able to get a refund cash payments or checks back to the credit card account of the consumer through this QuickBooks feature. If you refund a deposit from a credit card user, the QuickBooks Payments will take care of the required processing. In the QuickBooks, you get the option of either refunding the whole cost, a partial sum, or some other good or service.

Things that need to do before refunding the credit card payments.

  • At first, in order to refund the credit card money, you would need to meet the criteria.
  • Note, the same Company Authorization ID or Distributor Account you used for the initial transaction should be used.
  • You have to give a refund within 6 months of the initial purchase, or it won’t work.
  • The refund that you used for the first transaction, you would continue to use the same credit card.
  • Also, ensure sure that the money you processed on your credit card is not refunded further than the value you used.

After you have fulfilled the following conditions you are ready to refund a bill.

  • Then Open the QuickBooks Desktop software and after that sign in to the QuickBooks Payment.
  • Go to the top menu bar then pick the Customer option, and after that press Memo / Refunds Credits.
  • Then you need to select the client you want to refund from the Client after that: Work drop-down menu.
  • Pick the product and service you wish to refund to.
  • And after that press the button Save and Shut. This will allow you powerful throughout the Available Credit Range.
  • Select the option of offering a refund and then select OK. If you are willing to offer credit for upcoming future payments, choose Retain as a good credit available option, and afterwards select OK.
  • In the Refund window issue, at the top right of the window, Via the drop-down menu, click on Problem this refund and pick the form from which you wish to refund the charge. In this, you need to pick an account from which one you want to pay the balance in case you choose cash or check instead of a credit card or debit card.


If you are choosing credit cards for refunding

Issuing a refund :  

  • Click on the repayment option in the drop-down menu to pick the type of credit card you may be using, such as Visa, American Express and Master Card.
  • You can either insert credit card details manually, or just press the swipe card button and afterwards swipe the customer card
  • Place a check-mark in the box at the bottom right of the screen indicating process credit card refund as you save.
  • Tap on the OK button in the bottom right corner until all the appropriate fields have been filled.
  • Afterwards, you don’t have to do something as the QuickBooks takes care of all the refund process and does all the accounting for you.

When is the client going to get their money back?

As quickly as the QuickBooks settles the new batch of transactions at 3:00 PM Pacific Time each day, the QuickBooks will apply to the customer’s debit or credit card for credit and refunds. It might take a little time before the customer will see the payment, based on the consumer bank. .It normally takes 7 to 10 banking days for the money to be refunded.

 Void a Refund or Credit Memo

If you find some trouble with a refund or credit you gave to the customer, or the agreement was not completed for whatever cause then you have the option to cancel it.

  • Tap the Customer menu from the top menu bar and afterwards pick the Customer Center choice.
  • Locate the Consumer profile, and afterwards open it.
  • Thereafter, the Credit Card Refund or Credit Memo you wish to refund must be found and afterwards opened.
  • Now you can open the Credit Card Refund or Credit Memo window, based on the choice you chose in the previous stage. Choose the Display Refund Receipt link here.
  • Pick the Void Refund alternative then click OK.


We hope the article will help to void or refund customer payments in QuickBooks Desktop. In addition to this, we have addressed the method of refunding customer payments and giving the credit back to the customer.

Simply contact our QuickBooks Desktop Support and get help from the innovative professionals if you find any errors when doing so. Write to us as well at support@quickbooksupport.net. For more information, visit- www.quickbooksupport.net. Contact our 24 * 7 Executives to direct you.

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