Quickbooks Support

Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop

Basic QuickBooks Desktop online banking arrangement and connection errors include: OLSU-1011, OLSU-1013, OLSU-1014, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-221, OL-231, OL-232 and OL-249. OL-301, OL-332, OL-334, OL-392 and OL-393.

 What causes these errors?

Start here:

Character Confirmation Request

Most banks require character confirmation prior to accessing data from PFM (Personal Financial Management) software. To satisfy the bank security necessity, log in to your account outside of QuickBooks Desktop and check your Message Centre or Notifications inbox for details. If needed, contact your bank legitimately for instructions.

This may be needed after installing another version of QuickBooks or an update to your present version.

Are you as of now connected to the Internet?

  • No: You should be connected to the Internet to download online banking transactions.
  • Yes: Verify your Firewall and Internet security settings then continue. See Configure Firewall and Internet security settings for QuickBooks Desktop for details.

Are you on a supported version of QuickBooks Desktop and Internet Explorer?

  • No: You should utilize as of now supported version of QuickBooks and Internet Explorer.
  • Yes: Continue.

Are you on the latest release for your QuickBooks Desktop application?

  • No: Please guarantee your QuickBooks Desktop application is updated to the latest release.
  • Yes: Continue.

Have you at any point effectively downloaded from this account to QuickBooks?

  • No: Please verify account information and access permissions. See Identity Confirmation Request segment at the top for details.
  • Yes: Continue.

Can you log in to your account through the website (outside of QuickBooks)?

  • No: Please contact your bank to verify your account information and that the bank is not experiencing any outages before proceeding with troubleshooting your issue.
  • Yes: Review the Bank Feeds log files (Connlog.txt file) to check for connection failure messages and address them with your bank. (Look to the bottom for the most present information).

Do you get the same outcomes in Classic (Register) see?

Classic (Register) mode can be more forgiving in regards to the OFX formatting standards banks are required to use for statement download or import.

  • As a test, Switch to Classic (Register) mode and attempt the import or download again.
  1. From the Edit menu, select Preferences.
  2. Select Checking from the left menu then snap the Company Preferences tab.

In the Bank Feeds section, selec the Classic Mode (Register Mode) radio button.

Click OK.

  • Yes: Continue to troubleshooting Step 1

Steps to resolve issues when downloading or importing transactions

We recommend you perform these steps in the order listed, retrying your download after each step before you move to the next.

Stage 1: Enable TLS 1.2 Security Protocol if available

Utilize the following strides to enable TLS 1.2 in the latest version of Internet Explorer.

  1. Open Internet Explorer 11 and make sure you have the latest version installed.
  2. Click the gear symbol on the upper right segment of Internet Explorer.
  3. Go to Internet Options > Advanced Tab.
  4. Scroll down to the Security segment.
  5. Uncheck the USE TLS 1.0 and put a check in USE TLS 1.2.
  6. Click Apply and then OK.
  7. Close all open programs.
  8. Restart PC.

If you get the same error message: Please continue to Step 2.

Stage 2: Create another test company file

This procedure determines if the issue originates with your bank or their servers.

  1. From the QuickBooks File menu, select New Company > Express Start.
  2. In the recently created test company, add the bank account which was experiencing issues and set up the account for Bank Feeds.
  3. Download Bank Feed transactions to test the account.

If you get the same error message: This typically indicates that there is an issue at your bank. Continue to Step 6.

If you don’t get any error message: This indicates that the issue is not with your bank. Please continue to Step 3.

Stage 3: Run account arrangement with the Ctrl key smothered

These means can assist you with recovering from an incomplete or unsuccessful connection with your bank by bypassing the past failed connection.

Activated: Lightning jolt displays on the Chart of Accounts

  1. Back up the QuickBooks company file.
  2. Check for Inactive Accounts in your QuickBooks file that still have the Lightning Bolt:
  3. Go to Company > Chart of Accounts.
  • In the Chart of Accounts, put a check mark on the Include Inactive box then search for an inactive account that still has the lightning jolt.
  • Right-click the account and select Edit Account.
  • Go to the Bank Feed Settings tab and snap the Deactivate All Online Services radio button.
  • Click Save and Close.
  • Verify the Lightning Bolt is no more.
  • Close your company file then reopen it.
  • Run the Bank Feeds arrangement again and download transactions. If despite everything you get an error, move to the subsequent stage.
  1. Deactivate the account for online administrations.
  • Go to Company > Chart of Accounts.
  • In the Chart of Accounts, right-click the account and select Edit Account.
  • Go to the Bank Feed Settings tab and snap the Deactivate All Online Services radio button.
  • Click Save and Close.
  • Close your company file then reopen it.
  1. Run the Bank Feeds arrangement again and press and hold the Ctrl key each time you click any command. Allude to set up account for Bank Feeds for instructions on setting up the account.
  2. The Ctrl ought to be held all through this procedure unless you are entering information:
  • Go to Banking > Bank Feeds > Bank Feeds Center.
  •  In the Bank Feeds Center, press the Ctrl key while you click Send/Receive and hold until the PIN screen appears.
  • Press the Ctrl key while you click OK after entering your PIN. Continue to hold the Ctrl key until you see the message that transactions have been downloaded.

If you don’t get an error message: This indicates that you have defeated a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting procedure.

If you get the same error message: This indicates that the issue cannot be bypassed or corrected using this strategy. Please continue to Step 4.

Not Activated: No lightning shock or Bank Feed Settings tab on the account.

  1. Back up the QuickBooks company file.
  2. Run Online banking arrangement again and press and hold the Ctrl key each time you click any command. Choose Banking > Bank Feeds > Bank Feeds Centre.

In the Bank Feeds Centre, press the Ctrl key while you click Send/Receive and hold until the PIN screen appears.

The Ctrl ought to be held all through this procedure unless you are entering information:

  1. Go to Banking > Bank Feeds > Bank Feeds Center.
  2. In the Bank Feeds Center, press the Ctrl key while you click Send/Receive and hold until the PIN screen appears.
  3. Press the Ctrl key while you click OK after entering your PIN. Continue to hold the Ctrl key until you see the message that transactions have been downloaded.

If you don’t get an error message: This indicates that you have defeated a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting procedure.

If you get the same error message: This indicates that the issue cannot be bypassed or corrected using this strategy. Please continue to Step 4.

With one of the other accounts in your company file. Now and again, if you have only one account with an issue that keeps it from connecting to the bank, this can keep all of your online accounts from working.

Note: This procedure can take some time if you have several accounts set up for online banking.

  1. In the Chart of Accounts, at the bottom of the window, select the Include inactive checkbox.
  2. Deactivate Bank Feeds for an inactive account
  3. Close and re-open the file.
  4. Set up each account for Bank Feeds.

If you are unable to deactivate Bank Feed Settings for any account, contact QuickBooks Technical Support as this can be an indication of data damage.

If the troubleshooting ventures above did not resolve, continue to Step 6.

Stage 6: Contact your bank

Banks have a support channel: All U.S. and Canadian financial institutions that as of now support QuickBooks Online Banking have an escalation path to the Online Connectivity Group at Intuit via https://fi.intuit.com/.

  • Collect Bank Feeds log files before contacting the bank. The Connlog file helps pinpoint the origin of the connection failure or error.
  • Since QuickBooks’ job in Online Banking is that of an access point, the majority of OL and OLSU errors got will need to be resolved through the bank.
  • For legitimate assistance when contacting your bank, ask to be transferred to a bank representative familiar with QuickBooks Desktop Bank Feeds and account activation.
  • Have the agent verify your account(s) are activated for the administrations you require for QuickBooks Desktop (not Quicken).
  • If the issue remains unresolved, ask the bank representative to escalate the case via https://fi.intuit.com/for goals. Take note of your case/ticket #.

If you have any difficulty to performing the given steps then contact our QuickBooks Desktop Support Number USA representative or you may even reach out to us via chat support. We are also available at just an email away support@quickbookssupport.net. You can also visit @ www.quickbooksupport.net.

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